A: We offer a 14-day return window from the date of purchase for most items. Returns must be in original, unused condition with all packaging and tags intact. Once received and inspected, refunds are processed within 5-7 business days.

Custom orders, personalized items, and made-to-order products are final sale and are not eligible for returns or refunds. Please review your order details carefully before completing your purchase, as custom items cannot be modified or cancelled once production has begun.

For questions about whether your item qualifies for return, please contact our customer service team.

A: All of our floral arrangements are crafted from premium artificial flowers unless explicitly labeled as a fresh or live arrangement. Our artificial florals are designed to maintain their beauty indefinitely, making them perfect for lasting gifts and décor. If you're looking for fresh flowers, please check the product description or contact us to confirm availability for that specific item.

Yes! Please review all customization options carefully before placing your order. Custom orders are final and non-refundable. We cannot accept returns or exchanges on personalized items once production has begun. Take your time to verify colors, text, sizing, and all other details to ensure your order meets your exact specifications.